Privacy Policy

Introduction

WT FIRE LTD understands its responsibilities under the Data Protection Act 2018 (commonly known as GDPR) and only uses data in an appropriate and lawful manner. This policy outlines the use of data in regard to privacy.

We keep our Data Protection policies under regular review


What information does WT FIRE LTD COLLECT?

We collect business entity information such as, but not limited to:

  • business name, address, VAT number, company registration number

  • employee details such as name, position, work-related telephone numbers and work-related email addresses

We collect personal identification information such as, but not limited to:

  • name, address, phone number, mobile number and email address


how WT FIRE obtains your information

Most of the personal information we process is provided directly by you. This includes, but is not limited to:

  • Enquiring about our fire alarm services

  • Requesting information or a quote

  • Placing an order

  • Completing a customer survey or providing feedback

  • Attending a webinar or consultation

  • Subscribing to our digital services

Data is also collected when you view our website via your browser’s cookies.

We may also receive personal information by purchasing data through recognised business directories.

We may ask for your consent to share your details with a third-party partner (e.g., installer or subcontractor). We do use third-party platforms to process data for WT FIRE LTD — for example, Mailchimp for email campaigns.
We do not sell or share your personal information with third parties for marketing. You can unsubscribe at any time.

We may share data we collect with authorised representatives (e.g., fire system contractors), with your consent and for business purposes only.


legal basis for processing information

Under the UK GDPR, we rely on two legal grounds:

  1. Your consent – for account management, orders, scheduling visits, or marketing. You can withdraw this at any time.

  2. Legitimate interest – for business-to-business or consumer inquiries where there is a reasonable expectation to contact you.


how we store your information 

Your data is stored securely.
Due to the nature of our fire safety services, some records may be kept long-term for compliance and traceability.

YOUR DATA PROTECTING RIGHTS

You have rights under the law, including:

  • Access – Request copies of your personal data

  • Rectification – Request corrections to inaccurate data

  • Erasure – Request deletion of your data in some cases

  • Restriction – Request limits on how we process your data

  • Objection – Object to processing based on certain grounds

  • Data portability – Ask to transfer your data elsewhere

We do not charge fees for data requests and aim to respond within 30 days.


OPT-OUT AND RIGHT TO BE FORGOTTEN

You can unsubscribe from communications at any time via email or phone.
We respect requests to no longer be contacted and can ensure your data is not reused.
If requested, we will delete your personal data unless legal obligations require retention (e.g., invoicing records).


CONTACT DETAILS

Data Controller: WT FIRE LTD
Data Protection Officer: (add name if applicable)

If you have questions or requests regarding this Privacy and Cookies Policy, contact us:

Email: gdpr@wtfire.co.uk
Post: WT FIRE LTD, [Adress]
Phone: +44 (0)1234 567890